Terms & Conditions

Please read our terms before booking. By booking with House of Vanity, you agree to the terms below.

Booking & deposits

A booking fee or deposit may be taken when you book. This is taken off the cost of your appointment on the day.

Your booking fee or deposit is non-refundable and non-transferable if you cancel, or don't attend, within 48 hours of your appointment.

Changing or cancelling your appointment

If something unexpected pops up, you can change your appointment up until 24 hours before your appointment, through our booking app or by calling us on 0161 834 6622.

Notice given	What happens
More than 48 hours	Change or cancel with no charge
Within 48 hours	Deposit is kept
Less than 24 hours, or a missed appointment	100% of the appointment fee is charged

Patch tests

If you have booked a colour appointment, you need to book a patch test at least 48 hours beforehand. Patch tests are free – book one on our booking app or call us.

Please tell us about any allergies, sensitivities or medical conditions before your appointment, so we can make sure your treatment is safe for you.

Late arrivals

Please arrive on time so you get your full appointment. If you're running late, call us as soon as you can. If you arrive more than 15 minutes late, we may need to shorten your service or rebook you, and you will still be charged the full appointment fee.

If you're not happy with your service

We want you to love your hair. If you're not happy with anything, please tell us before you leave the salon, or contact us within 7 days of your appointment. We'll invite you back for a free correction so we can put it right.

We can't offer refunds if you didn't tell us at the time or within 7 days, as we haven't had the chance to fix the issue. We also can't offer refunds for a change of mind once your service is complete, or for issues caused by not following our aftercare advice.

This does not affect your statutory rights.

Hair extensions

Hair extension consultations are free. Once hair has been ordered or fitted for you, it can't be refunded or exchanged. Please follow your aftercare advice and book your refit and removal appointments on time to keep your hair and extensions in good condition.

Other terms

• Group bookings of 5 or more may need a deposit for the whole group to secure the booking.
• Gift vouchers can't be exchanged for cash and must be used before their expiry date.
• Products can be returned unopened, with proof of purchase, within 14 days.
• Children under 16 must be with an adult during their appointment.
• Photos – we love sharing our work. Let your stylist know if you'd rather not have your photo taken or shared on our social media.
• Prices are shown on our booking app and may change. All prices include VAT.
• We may refuse service to anyone who is abusive towards our team or other clients.